Contract variations

 The rates mentioned on our website are subject to change without prior notice; however, every effort will be made to maintain them. In the event of a change in Government Taxes or Levies affecting the rates mentioned herein, Golden Elephant Safaris reserves the right to pass on any increases above 5% to Tour Operator or a client.

Payment Policy

A deposit of 35% is required at the time of booking. The balance is due 45 days before commencement of the tour program. If the reservation is made within 45 days of departure the whole amount must be paid at the time of confirmation.

Children Policy:

Children under 3 years sharing a room with an adult will be accommodated complimentary (maximum two). Children between the age of 3 and 12years pays 50% of the adult rate if sharing a room with two adults and 75% of the adult rate if sharing a room with another child/ren or they pay 100% of the adult rates if sharing a room with one adult. No discount on Holiday and other supplements. This condition may vary from one property to the other please check this with us.

Cancellation Policy

All cancellations must be received in writing. As all suppliers charge cancellation fees, they are in turn passed on to us. Reservations that are cancelled, reduced in length of stay or reduced in number of occupancy are subject to cancellation and no-show fees. Following is the scale for cancellation charges:

_ 35% if cancelled between 45 and 35days prior to arrival

_ 50% if cancelled between 34 and 15 days prior to arrival.

_ 100% if cancelled 14 days and 24hours prior to arrival

 

Itinerary Changes:

Although every effort is made to adhere to schedules, it should be noted that the hoteliers in Kenya may be obliged to occasionally change routes on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc. Golden Elephant Safaris will communicate with you for such itinerary or accommodation changes

 

All quotes featured on our website are expressed in KES / US Dollars. These are freely accepted currencies in most places and are also freely exchangeable (legally) at foreign exchange bureau. Most hotels and lodges also have facilities for foreign currency exchange.

Prices include:

  • Accommodation and meals as stipulated on each itinerary
  • Ground transportation with an English speaking driver/guide or naturalist guide
  • Game drives or sightseeing depending on the itinerary – where indicated
  • Park or reserve entry fees – where applicable
  • Airport or border transfers  as  stated on the itinerary
  • Local flights as stipulated in the itinerary

Prices do not include:

  • Visas
  • Tips
  • Inoculations and personal insurance
  • Taxes for local flights
  • International flights and departure taxes
  • Optional activities and excursions
  • Items of personal nature such as beverages, telephone, postage etc
  • Holiday (Christmas, Easter) and other seasonal surcharges may apply as indiacted

Per-person rate (P/Pax): This is the cost of one client sharing a twin or double room with another.

Single Room Supplement (SRS): Should a client wish to have a room by themselves, this supplement should be added to the “per person sharing” rate.

Tipping: Tips are not included in the costs but below is a schedule which could be used as a guide by the guests should they wish to tip the staff on appreciation of services rendered.

Recommended tip to:

  • Waiters US$ 1-2 per table per meal (lunch and dinner)
  • Porters US$ 1-2 for 2 guests per porter
  • Driver/Guide US$ 3 – 5 per person per day

Baggage: Baggage allowance for domestic flights is 10kgs per person including hand luggage. Soft sided luggage or duffels are preferable to hard luggage for storage on safari vehicles and aircrafts used within East Africa. Large suitcases of dimensions greater than 24″x 17″x 7″ are impossible to store in vehicles and on aircraft and should not be used. (Baggage and personal effects are at owner’s risk throughout the tour and baggage insurance for members is strongly advised).

Accommodation Pricing:

The quote is expressed as per person sharing a double room and a supplement for single room occupation has also been shown. The rate includes accommodation based on the hotels and lodges mentioned in the program using standard rooms.

Holiday and seasonal supplements:

Most hotels and lodges in East Africa charge a supplement over Easter, Christmas and New Year, for this they provide special festive meals or entertainments or something similar and sometimes require a minimum of number of nights in order to confirm the booking. However, evening entertainment in the safari lodges and camps is rare, as noise is likely to scare the wildlife.

NOTE: – Please note that some bookings might straddle between two seasons making the our seasonal quotations on accommodation NOT APPLICABLE. In such cases, please contact us for TAILOR-MADE QUOTATIONS cutting across seasons.